Product Manager

Purpose of the Role:

To manage Smart City products and services throughout their lifecycle in order to address market opportunities and customer/user needs and generate the greatest possible value for the business. Act as owner/champion for products and services and take overall responsibility for their success.

Key Responsibilities:

  • Analyse market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.
    • Identify target markets for Smart City solutions, including local authorities, transport networks, campus/ estates, contractors, system integrators,
    • Understand customers’ challenges, strategic plans, and initiatives,
    • Collect, analyse and respond to user feedback,
    • Research competitors and similar products and services,
    • Manage the gathering and evaluation of ideas and requirements,
    • Estimate size of addressable markets.
  • Develop product and service proposition and determine product positioning and variants for different customer and user segments.
    • Identify Smart City solutions that address the identified customers’ needs,
    • Develop the feature specification, high-level solution architecture, data ownership, security and trust model for the products,
    • Develop a model of customer’s business case,
    • Develop company’s business case and pricing approach.
  • Create and oversee the product development roadmap
    • Manage and prioritise product requirements and own the product backlog,
    • Determine to make/buy strategy for solution components, and identify suppliers for the “buy” components,
    • Project manage the solution development,
    • Ensure that all product approvals are obtained,
    • Work with Operations on New Product Introduction to manufacture
  • Coordinate trials and product launches and support communications and training.
    • Develop product collateral and support marketing campaigns;
    • Ensure sales and operations teams are trained in the product;
    • Work with Sales and Operations teams to identify lead customer, oversee the lead customer deployment, and evaluate the product performance.
    • Anticipate changes in customer/user needs; adapt products and create product retirement and transition plans.

Ideal Person:

  • You will be an effective communicator with strong written and verbal communication skills, able to communicate effectively with customers, suppliers, and at all levels of the organisation;
  • You will be a strong team player, supporting colleagues closely to achieve business goals
  • You will have a proactive, naturally helpful personality, always willing to take ownership of problems and go the extra mile;
  • You will be highly analytical and driven by objective data.


  • Minimum 3 years’ experience in a Product Management role, with proven skills in:
    • Analysing market opportunities;
    • Developing commercial propositions;
    • Project managing product development;
    • Launching new products and services;
    • Sustaining existing product lines.
  • Knowledge of Smart City, IoT, or similar markets involving monitoring and control of remote assets, data analytics, and optimisation of work management;
  • A qualification in Information Systems, Data Science, or similar IT discipline would be preferred.

This vacancy is not open to recruitment agencies.

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